Returns & After-sales

We want every order to arrive in perfect condition. If there is a problem with the quality of a product you received, this page explains how to apply for after-sales support.

1. What is covered

After-sales support is available for product quality problems only, that is, where a product:

• arrived damaged (for example a crushed, broken or leaking can);
• is defective or otherwise unusable because of a fault in the product itself.

2. Time limit

You must report the problem to us within 7 days of delivery. Problems reported after 7 days are not covered, so please check your order as soon as it arrives.

3. How to apply for after-sales support

Email info@nicesnus.com within 7 days of delivery with:

• your order number;
• a description of the problem and which item(s) are affected;
• clear photos of the affected product and, if the parcel was damaged, of the packaging.

Please keep the product and its packaging until we have replied, as we may need further photos or details. We will review your request and reply by email with the after-sales solution for your case.

4. What is not covered

• products that are not defective, including change of mind or ordering the wrong flavour or strength;
• products that have been opened or used and have no quality defect;
• problems reported more than 7 days after delivery;
• damage caused after delivery, for example by improper storage, heat or moisture.

5. Other problems with your order

If your order has not arrived, if you received a different item from the one you ordered, or if you have any other question that is not about product quality, you can still contact us at info@nicesnus.com with your order number and we will do our best to help.

6. Contact

After-sales and all other order questions: info@nicesnus.com. Please include your order number in every message so we can find your order quickly.